When property managers hire security guard companies these people have a picture in mind of the things their contract security force will look like, but too frequently what they get is not really whatever they pictured. What we have found is that most security officer companies are capable of offering the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that the property manager usually hires. Should you employ a painter, you will notice whether they are doing their jobs by studying the walls. But when you hire a security officer company, how often are you able to decide if the guard clients are doing their job which includes running background checks and drug screenings, providing good practicing for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but you should implement a method of verification and quality control to ensure problems linked to the lack of performing these jobs tend not to commence to occur.
In this article we will discuss five (5) basic steps to enhancing your security guard service and achieving what you picture as your ideal security guard force.
Screen Your Guards Qualifications
In lots of states, guards are mandated to have a specified level of training before they could begin working as security guards. Should your state is among these states, ensure that your security guard clients are compliant.
If you are in a state in which there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and inquire yourself can it seem adequate.
Additionally, is the security guard company performing background and drug screenings on all of your guards BEFORE they send them to your property? When they are, they should be offering you verifications. Or even, why?
Another excellent way to screen whether the guard is a good fit to your property is to conduct a quick “interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a whole lot about what to anticipate from that guard plus it provides you with an opportunity to request a different guard if you think that it is actually necessary.
Assess Guard Training
Although Security Guard Company Seattle possess a thorough orientation that introduces each guard towards the company itself, oftentimes the guard’s orientation to his assigned property is not really as complete. We call the orientation for that assigned property “Site Specific Training”. Discover what your website specific training looks like:
• Can it occur at your property?
• Who does the courses?
• How long is each new officer trained?
• How long does the protection company double bank? (Double banking is the process of having a veteran guard working concurrently as the new guard.)
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and ensure that they match whatever you feel is adequate. You ought to even consider sitting in on the security guard company’s orientation along with your site specific training to obtain a knowledge of the items enters into preparing a guard to operate in your property.
Take A Look At Guard’s Supervision
Guard supervision is among the more valuable factors of great security officer service. When security companies provide poor supervision, there exists not enough emphasis positioned on preventing mistakes, problems, and complaints. Insufficient supervision also removes the opportunity for that guard to learn and much better understand their duties. If the guards usually are not being supervised, they start to believe that their work is irrelevant and they start to see themselves as less of a part of the security team. When guards usually do not feel as if part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, as well as theft.
Depending on the structure of your contract, on-site supervisors will not be included. In case your contract fails to require on-site supervision, how does your security guard company remotely supervise its guards? Away from the normal security company field supervisor spot checks, both methods of remote supervision that prove best are:
1.Officer Tour Tracking Systems
Should your guards have to make rounds of your property, then this system for tracking them throughout duty is important. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they have your premises. These tracking systems allow the security guard company to keep track of enough time and log the activity from the guards whilst they are making rounds to varied areas on your own property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an knowledge of if the guard is making rounds. The home manager also need to be supplied with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to examine in regularly with the security guard company provides a way of being sure that each guard is protected and alert. With guards check-in regularly with all the security officer company, at least every 30 minutes, guards believe that their safety is important which being awake and alert is an important part of the job.
Inspect Your Guards
After hours inspections of your own guards will always be great methods for discovering exactly what is happening with your security when you are not there. Through these inspections, ensure that you ask your security officers questions about their duties and responsibilities to ensure they understand their jobs. Actually, we suggest getting your guards aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant in your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing just that. Remember, when selecting a security alarm consultant make sure that the consultant will not be actually a security guard company. If you have, your audit will certainly show up difficulties with your existing security officer company.
Talk with your Security Officer Company Regularly
The fifth and easiest step is always to regularly talk with your security company. Without providing regular feedback for your security officer company, property managers are losing out on opportunities to achieve incremental increases in efficiency. Topics like tenant feedback, guard attrition, feedback from the remote supervisory systems, and any security audits should be discussed through these meetings.
For property managers, having the security they want is sometimes only a matter of putting the best processes in place to make sure that all parties know very well what is anticipated. The 5 easy steps that we outline here are just several so that you can consider. For more ideas or suggestions, please you can contact us by email or speak to a licensed security consultant in your area.